Buyer accuses Amazon of selling fake Apple Watch worth Rs 50,000

A shopper who ordered an Apple Watch Series 7 from Amazon was shocked when she unboxed her watch and found a counterfeit product instead.

STRONG POINTS

  • Buyer accuses Amazon of sending fake watch instead of original Apple Watch
  • She also shared Amazon’s response to her complaint and revealed that Amazon refused to return her money.
  • Kaur revealed that the product she received had very thick bezels unlike the original Apple Watch.

Amazon is the one-stop solution for everything. People find it too difficult to get out of the house to get things. The coronavirus is one of the reasons so many people have turned to online shopping. But it’s not a good experience if you order an expensive product and it turns out to be a fake. A shopper who ordered an Apple Watch Series 7 from Amazon was shocked when she unboxed her watch and found a counterfeit product instead.

A Twitter user who goes by the name of Mk Kaur has revealed that she ordered an Apple Watch Series 7 from Amazon worth Rs 50,999 and received a replica Apple Watch. She also shared Amazon’s response to her complaint and revealed that Amazon refused to return her money.

“We are sorry to hear that you have received a counterfeit product. It is certainly unintentional. We have received confirmation from the teams concerned that the correct product has been shipped from our factory and has been delivered intact.
We will not be able to issue any refunds/replacements for this product. I hope that helps. We look forward to seeing you again soon,” the letter from the Amazon team read.

Kaur revealed that the product she received had very thick bezels unlike the original Apple Watch and had a scratch on the back. The size of the watch was also inaccurate. It received a 45mm dial instead of the 41mm Apple Watch case. She alleged that Amazon denied refunding the money after investigating the matter for 3-4 days because, according to their records, the correct product had been sent to her. Kaur also uploaded the unboxing video to Twitter, but Amazon didn’t seem too eager to skim through the video.

According to the latest developments, an Amazon spokesperson told 91mobiles that the customer will get back the full Rs 50,999 she paid for the Apple Watch. Moreover, Amazon will also give her a gift card worth Rs 1000 as a sign of goodwill. It’s not the first time this has happened. Shoppers have often complained about receiving bars of soap instead of iPhones. Such incidents are quite common with Apple products. However, e-commerce companies including Amazon and Flipkart have always helped customers get their money back.

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Floyd N. Morlan